Privacy Policy

1. Who we are

This Privacy Policy explains how LEGAL_BUSINESS_NAME (“Elite Car Care,” “we,” “us,” or “our”) collects, uses, shares and protects information when you visit SITE_DOMAIN (the “Site”), call us, or bring your vehicle to our shop at 2619 E Palmdale Blvd, Palmdale, CA 93550.

Smog checks are performed by our sister company, Palmdale Smog Check, a separate business with its own privacy policy. If you contact them through a link on our Site, their policy applies.

By using the Site or our services, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

2. Information we collect

Information you give us on the Site. When you use our appointment or contact form, we collect your name, email address, phone number, your preferred date and time, and anything you write in the message (for example, your vehicle’s year, make and model and the problem you’re having).

Information we collect when we service your vehicle. To inspect, maintain or repair your vehicle, we collect information such as:

• Your name, phone number and, if needed, address and email
• Vehicle details: license plate, vehicle identification number (VIN), year, make, model and odometer reading
• Your description of the problem, inspection findings, written estimates, authorizations, repair orders and invoices
• For rideshare inspections, the information required on your Uber or Lyft inspection form
• Payment information. Card payments are processed by our payment provider; we do not store full card numbers.

Information collected automatically. When you visit the Site, our web host and tools may collect basic technical information, such as your IP address, browser and device type, pages viewed, and the date and time of your visit.

Phone calls. When you call us, our phone provider may record your phone number and the time and length of the call.

3. How we use your information

• To schedule appointments and respond to your questions
• To diagnose, maintain and repair your vehicle
• To prepare written estimates and get your authorization before work, as California law requires
• To complete rideshare inspection forms you ask us to fill out
• To prepare estimates, invoices and receipts, and to process payments
• To contact you about your vehicle or appointment
• To keep repair records required by California regulations
• To protect the Site from spam and abuse
• To understand how visitors use the Site so we can improve it

We do not sell your personal information, and we do not share it with third parties for their own marketing.

4. When we share your information

• Government agencies. Repair records may be shared with the California Bureau of Automotive Repair (BAR) when it requests them, as state law requires.
• Rideshare platforms. Only if you ask us, the completed inspection form goes to you (or to Uber or Lyft) for your driver application.
• Parts suppliers and warranty providers. Vehicle details needed to order parts or process a warranty claim.
• Service providers. Companies that help us run our business, such as our web host, form and email tools, phone provider and payment processor. They may only use your information to provide services to us.
• Legal reasons. When required by law, subpoena or court order, or to protect our rights, our customers or others.
• Business transfers. If our business is sold or merged, customer records may be transferred to the new owner, subject to this policy.

5. Cookies & third-party tools

The Site uses cookies and similar technologies. Some come from third-party tools we use:

• Google reCAPTCHA protects our forms from spam. Its use is subject to Google’s Privacy Policy and Terms of Service.
• Google Maps shows our location and directions.
• Google reviews widget displays reviews from our Google Business Profile.
• ANALYTICS_TOOL helps us understand how visitors use the Site.

You can block or delete cookies in your browser settings. Some parts of the Site, such as the appointment form, may not work without them.

Do Not Track. Some browsers send a “Do Not Track” signal. There is no common standard for responding to these signals, so the Site does not currently respond to them.

6. Security & retention

We use reasonable safeguards to protect your information, including a secure (HTTPS) connection on the Site and limited access to customer records. No website or system is completely secure, so we cannot guarantee absolute security.

We keep estimates, invoices and repair records for as long as California regulations require (generally at least three years), and other information only as long as needed for the purposes above.

7. Your California privacy rights

Depending on the law that applies to our business, California residents may have the right to:

• Know what personal information we have collected about you
• Ask us to correct or delete your personal information, subject to legal exceptions (for example, repair records we must keep under state law)
• Not be discriminated against for using these rights

We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the details below. We may need to verify your identity before responding.

8. Your choices

• You can choose not to submit the form and call us instead.
• Se habla español — you can make privacy requests in Spanish.
• You can ask us to stop contacting you about appointments or offers at any time.
• You can disable cookies in your browser.

9. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us